Returns & Exchanges
At Ocean and Earth EU, we want to ensure you are completely satisfied with your surf gear and apparel. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unused, resaleable condition.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location across the EU.
Receive Refund or Exchange
Once our warehouse inspects the returned equipment, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing