Frequently Asked Questions
Everything you need to know about our premium surf and ocean gear.
What is the standard delivery time for orders within Europe?
Standard shipping usually takes between 3 to 5 business days, depending on your location. We ship all orders from our central European warehouse to ensure the fastest possible transit times.
Do you offer a warranty on your surf hardware?
Yes, we offer a 12-month warranty against manufacturing defects on all hardware, including leashes, board covers, and racks. Please keep your proof of purchase to facilitate any claims.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original packaging, unused, and with all tags attached. You can initiate a return through our online portal to receive a return shipping label.
Are your wetsuits and accessories sized for European standards?
Our sizing follows international standards. We provide a detailed size chart on every product page to help you find the perfect fit based on your height, weight, and chest measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and region-specific options like Klarna and iDEAL for your convenience.
How do I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.